Privacy Policy

Malca-A Global Logistics(“we”, “us”, or “our”) is a secure logistics company specialising in the transportation of high-value assets. Our registered address is 85 Great Portland Street, London, W1W 7LT.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read it carefully.

We may collect the following categories of personal data:

• Identity data: name, title, date of birth (where required for compliance).
• Contact data: email address, telephone number, billing and delivery address.
• Transaction data: details of shipments, declared values, asset types, and payment records.
• Technical data: IP address, browser type and version, time zone, operating system, and other technology identifiers on devices you use to access our platform.
• Usage data: information about how you use our website and services.
• Communications data: any correspondence sent to us via email, contact forms, or phone.

We use your personal data to:

• Fulfil and manage shipment contracts and logistics operations.
• Process quotes and communicate pricing.
• Verify your identity and perform anti-money-laundering (AML) and Know Your Customer (KYC) checks as required by law.
• Respond to enquiries submitted via our contact form or email.
• Send service-related communications (e.g. shipment status updates).
• Improve and maintain our website and platform.
• Comply with legal obligations and regulatory requirements.

We process your personal data on the following legal bases:

• Contract performance: where processing is necessary to fulfil our obligations under a logistics or service agreement with you.
• Legal obligation: where processing is required to comply with applicable laws and regulations (including AML, financial crime prevention, and export control laws).
• Legitimate interests: where we have a legitimate business interest that is not overridden by your rights (e.g. fraud prevention, platform security).
• Consent: where you have explicitly opted in to a specific use of your data.

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

• Logistics partners, carriers, and customs agents involved in fulfilling your shipment.
• Insurance underwriters and brokers.
• Payment processors and financial institutions.
• Regulatory bodies and law enforcement where legally required.
• IT service providers and cloud infrastructure partners operating under data processing agreements.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal, regulatory, and contractual obligations. Shipment records are typically retained for a minimum of seven (7) years in accordance with financial regulations.

Malca-A Global Logistics operates globally. Your data may be transferred to, and processed in, countries outside the UK or EEA. Where such transfers occur, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in accordance with applicable law.

Under applicable data protection laws, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data (“right to be forgotten”) where permitted.
• Object to or restrict certain processing activities.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at malca.support@generalh.com. We will respond within 30 days.

Our website uses essential cookies necessary for its operation. We do not use tracking or advertising cookies without your consent. You can manage cookie preferences through your browser settings.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data in transit is encrypted using TLS. Access to shipment and client data is restricted on a need-to-know basis with role-based access controls.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The “Last updated” date at the top of this page reflects the most recent revision.

For questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team at malca.support@generalh.com or by post at 85 Great Portland Street, London, W1W 7LT.